Refund policy

Thank you for shopping with SupplyWorks! Please review the information below regarding our policies for shipping, delivery, returns and refunds. If you have any questions regarding this information please contact us.


The cost of shipping is based on the weight and destination of your order. We have endeavoured to keep shipping as affordable as possible. Our primary method is shipping is Australia Post eParcel service and we use padded envelopes as much as we can. We also use a variety of other transport carriers for particular items and regions. Delivery time is 2-10 business days unless otherwise advised in our shipping policy. We do not ship to PO boxes for some larger items. 


Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.

By default goods will be sent with "Authority to Leave". This means that if no one is available to sign for a delivery the courier will leave the parcel at the premises if deemed reasonably secure. If you do not wish for the parcel to be left without being signed for you must indicate this clearly in the order comments. Parcels returned to us as unclaimed are subject to additional postage charges for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Unsigned delivery is available for most of our product range. Some products may not be eligible for unsigned delivery and if this is the case our Customer Service team will advise you by email and / or phone.

At SupplyWorks, we take great care with packing and dispatching our orders. However, occasionally accidents or errors do happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 7 days of your parcel being received or as soon as possible. Missing Parts will be supplied free of charge within 30 calendar days of SupplyWorks being notified.

If products are missing or faulty, we will do our best to provide replacement parts to complete or fix the product. Faulty products may be returned for a full refund providing we are unable to supply missing or replacement parts within 30 calendar days of SupplyWorks being notified. Pictures and detailed information will required so we can understand what has happened and investigate the issue.


You have 7 working days to return an item from the date you received it or was delivered to your specified delivery address. This can be extended providing you contact us to discuss the matter. 

To be eligible for a return or change of mind, your product/order/item must be unopened, unused, in the same condition that you received it and in the original packaging.

You will need to provide your order number, receipt or proof of purchase.

You'll be responsible for paying for your own postage charges and fees for returning your item, please provide tracking information when available. These postage charges are not refundable, nor are the original postage and handling charges on the initial order. Note: A restocking fee will need to be charged for any items that feature Free Shipping. 

It's important to note that any transit damage incurred when the goods are being returned back to SupplyWorks are the responsibility of the sender. This will result in the refund being reduced to allow for the inability to resell the returned goods. It's worth taking a photo of your return so it can be compared once received. 

Not sure how to proceed? Please contact us and we will help you accordingly. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be processed immediately.

You’ll be refunded on your original payment method, this may take 3-6 working days for the funds to clear from the online store to your bank, Pay-Pal or credit card company.