Shipping policy

Got a question about shipping costs, delivery times or other postage-related issues? Here's a few common questions, but please get in touch if you need something else.

SHIPPING

HOW MUCH DOES SHIPPING AND HANDLING COST?

Free for Australian Orders Over $100

Australia Post Standard: $10.95 (approx.)

Australia Post Express: $14.95 (approx.)

Soft Tonneau Covers and Ute/Van Mats can't be delivered to PO boxes

New Zealand (small items): $15.95 (approx.)

New Zealand (Tonneau Covers): $80 (approx.)

Note: all shipping costs are approximates. On a rare occasion, we may request extra funds to deliver to regional, rural, remote or international locations. We may also use different carriers based on the best rates we have available at our disposal. 

HOW LONG DOES SHIPPING TAKE?

For Bunji loops, pulleys and other smaller hardware items, we aim to ship orders within 2 working days of receiving your order. This may be impacted by stock-take which is generally conducted at the start of every month.

Tonneau Covers, Canopies and Rubber Mats are made to order. They generally take 2-5 days to manufacture and are then shipped accordingly. Shipping is 2-8 days depending on your location.

Roller Covers, Tailgate Locking Kits and Tailgate can take 2-4 days for despatch and 2-8 days for delivery.

Standard Post: 2-8 days depending on location

Express Post: 1-4 days (WA can be 1-8)

New Zealand: Approx. 6+ days to metro areas

DO YOU SHIP TO PO BOXES?

Yes, for most items. We know Australians are spread far and wide, and don't always have access to a letter box. We rely on Australia Post to get your order to you, where ever you are.

However, our Tonneau Ute Covers are shipped with couriers, and therefore can't be sent to PO Boxes.

WHAT ABOUT TRACKING?

All orders will include a tracking number, it may take a few hours for the first update to come through,

DELIVERY

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.

By default goods will be sent with "Authority to Leave". This means that if no one is available to sign for a delivery the courier will leave the parcel at the premises if deemed reasonably secure. If you do not wish for the parcel to be left without being signed for you must indicate this clearly in the order comments. Parcels returned to us as unclaimed are subject to additional postage charges for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Unsigned delivery is available for most of our product range. Some products may not be eligible for unsigned delivery and if this is the case our Customer Service team will advise you by email and / or phone.

We take great care with packing and dispatching our orders, however occasionally accidents or errors do happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 3 days of your parcel being received. Missing Parts or damaged parts will be supplied free of charge within 30 calendar days of SupplyWorks being notified.

Faulty products may be returned for a full refund providing we are unable to supply missing parts within 30 calendar days of SupplyWorks being notified.

RETURNS/CHANGE OF MIND

You have 7 working days to return an item from the date you received it or was delivered to your specified delivery address. This can be extended providing you contact us to discuss the matter. 

To be eligible for a return or change of mind, your product/order/item must be unopened, unused, in the same condition that you received it and in the original packaging.

You will need to provide your order number, receipt or proof of purchase.

You'll be responsible for paying for your own postage charges and fees for returning your item, please provide tracking information when available. These postage charges are not refundable, nor are the original postage and handling charges on the initial order. A restocking fee may be charged on Free Shipping items. 

It's important to note that any transit damage incurred when the goods are being returned back to SupplyWorks are the responsibility of the sender. This will result in the refund being reduced to allow for the inability to resell the returned goods. It's worth taking a photo of your return so it can be compared once received. 

Not sure how to proceed? Please contact us and we will help you accordingly. 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be processed immediately.

You’ll be refunded on your original payment method, this may take 3-6 working days for the funds to clear from the online store to your bank, Pay-Pal or credit card company.